By Martin Abert, CEO
A study this year by Kelton Research provides strong evidence that remote technology support — over the phone and over the Internet — is gaining acceptance.
The survey of more than 1,000 people also found that using a technology company that could understand the problem and communicate effectively.
Those results are not surprising to the team here at FunctionEight. While remote support is not a panacea for every ill, there’s a lot to be said for remote support…
- It doesn’t disrupt the workplace, thus ensuring higher productivity
- It’s cost effective because it saves on the call out costs of a technician
- Invariably response times are faster
How does it work?
Essentially most reputable IT companies like FunctionEight are able to gain access to your computer remotely via a broadband connection, as if he or she were sitting in front of the machine itself. In that way the affected person and the technician can both be hands on in troubleshooting the problem.
Remote support can be used in a variety of circumstances, including troubleshooting, upgrades, software installation and settings adjustment – in fact, for most software issues.
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