“Foreword by Phil Aldridge, Technical Director of FunctionEight Limited. Google+ Reviews has been on the scene for a little while now and whilst we at F8 are still getting to grips with it we have found that there are specific rules and regulations in garnering reviews for your business. I have to be honest and say that Google could make the process a lot easier but until they do that we all have to comply with the same guidelines. The below article shares some of Google recent guidelines on what to do and probably more importantly what not to do. You can easily do something wrong and get a good review deleted but getting rid of a bad review can be very hard so care and expertise are required. If you or your company needs any assistance in what best suits your business needs for Google+ Reviews then please email FunctionEight at firstname.lastname@example.org for advice.”
An update to Google’s spam detection algorithms will grow the number of reviews appearing on some Google+ Local pages. And Google has shared some advice with reviewers, business owners, and SEO professional on how to keep reviews from being deleted.
Google warns business owners that “fake glowing testimonies” written by SEO or reputation management companies will be taken down.
Also, “if a business accepts paper comment cards it might be tempting to collect them and ‘digitize’ them by posting the reviews on Google+ Local,” Google says in its advice for SEOs. “We ask that all reviews come from first hand experience and do not allow posting reviews on behalf of others.”
On a related note, Google advises against companies asking customers to write a review on a computer or tablet located on the business’s premises. Google said businesses should send reminder emails to customers encouraging them to review the business on their own time – just don’t go so far as to give free gifts or discounts in exchange for encouraging them to leave positive reviews, Google warned.
Positive reviews on Google+ Local can help attract new customers. But when it comes to negative reviews, Google emphasized that it doesn’t take down negative reviews (unless they violate Google’s guidelines) or work with third-party reputation management companies. Google urged business owners to respond to such reviews and address the reviewer’s concerns.
As for reviewers, they should:
- Write reviews are about one specific location if a business has multiple locations.
- Not write reviews for a company they currently work for.
- Not include links in the text of reviews.
Original Article created by Danny Goodwin. (Follow him on Twitter)
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