As the trend for more cloud-based solutions and hosted infrastructure continues so does the complexity of delivering these solutions to an International audience. Companies are looking for bespoke industry-specific solutions that often need to interact with existing traditional accounting, HR or CRM solutions. These customers must then be supported via a helpdesk for the relevant infrastructure often on a 24/7 basis and so often the support requirements from end users are not related to the hosted infrastructure but to the local situation or device the user is working with.
FunctionEight has been partnering with a large number of UK based IT Support and Infrastructure partners to deliver high quality “on the ground support” to their customers and end-users in Singapore, Hong Kong and China. This support is delivered after understanding the local infrastructure constraints and the end users specific requirements. In addition to understanding the local environment, we also deliver end user support in the local language and can feed this back to our partners to improve the end user experience whilst saving time and money in the investigative process.
In other cases, partners might look to us to deliver local infrastructure and emergency call out support. This can be supplemented with local procurement knowledge and allow our partners to remain the single point of contact for their clients for purchasing and support.
FunctionEight have been delivering services to clients from UK based IT Lab for over 3 years now and for a number of their Multi-National Clients. Client Service Director Rachel Kerr had this to say of her experience “Having a trusted and reliable local partner enables us to deliver cost-effective global IT solutions to our clients. FunctionEight work to understand how we deliver our services and ensure that local support in Singapore and Hong Kong is delivered seamlessly and in close collaboration with our UK helpdesk.”
If you are delivering IT Services to International Clients with operations in Asia then FunctionEight could help you save money, time and improve your customer service delivery contact us today on +44 07985 686688 or chris@functioneight.com.
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